FAQ’s

When is Check-in / Check-out?

Check-in is located in the lobby of the Grand Vista on Front Beach Road. Check-in time is 4pm, guaranteed by 6pm. No early check-ins. Checkout time is 10:00 a.m. Later checkout times are granted based upon availability. To inquire about departing at a later time, please contact the front desk. A $50 fee per room per hour will be charged for all departures after 10:00 a.m.

Is parking available?

Complimentary Parking is available in a parking garage adjacent to the resort. Grand Panama Beach Resort offers luggage carts and large elevators to help you comfortably settle into your suite. There is never a charge for parking or entry at our resort. You must have a proper parking pass displayed at all times during your stay with us, vehicles that do not display the parking pass will be removed from the property.

Are there linen fees?

A linen replacement charge will be assessed for sheets/towels/washcloths stained with make-up, bronzer and/or sunless tanning products.

Do you offer towel exchange?

Our resort does not offer towel exchange, but do stock the condos with additional towels for your stay. Please bring your beach towels from home.

Is there a room cleaning service?

Grand Panama Beach Resort is a condominium and therefore there is no daily cleaning service – however for additional fees, daily maid service is available by request through the front desk at 850.249.1244. Please note: Daily maid service might be included in-group meeting blocks. To offer the conveniences of home, we have equipped each room with a vacuum cleaner, dishwasher and washer/dryer.

What should I bring

We suggest guests review the list of included amenities in each room, and contact us with any questions. Each privately owned suite can serve as home for one night or one season, but we realize your needs might be quite different from other guests.

Are there age restrictions?

To reserve a room at Grand Panama Beach Resort, our policy requires guests to be at least 25 years of age. Individual situations, however, will be addressed by request.

What is your Cancellation Policy?

Daily and Weekly reservations require a 14 day cancellation notice prior to scheduled day of arrival, to receive a refund of your deposit, less a $50.00 processing fee. All monthly stays require a 60 day notice to receive a refund of your deposit, less a $50.00 processing fee – NO REFUNDS will be given for early departures without medical documentation! Please note that cancellations and/or early departures due to inclement weather do not warrant a refund.

Do you have a Hurricane Policy?

Grand Panama Beach Resort will provide a full refund to guests if a mandatory evacuation for the Panama City Beach area is ordered by the Bay County Emergency Operations Center.

What is your Pet Policy?

With the exception of guide dogs, no pets are allowed on the property.

As a condominium rental resort, does Grand Panama Beach Resort provide sheets, towels, pillows and other linens, or do we need to bring our own?

A. You do not need to bring bed, bath or kitchen linens. We provide a full set of sheets, pillows and blankets for each bed, as well as linens for the sleeper sofa. Your unit will also have enough bath towels to accommodate the maximum number of guests per room type, along with hand and dish towels for the kitchen. All guests will need to bring their own beach towels.

If we are renting just for the weekend, can we use the dishes and cooking supplies?

A. Whether you are renting for one night or an entire season, Grand Panama Beach Resort offers all of our guests the same room and property amenities. We encourage you to make use of everything!

What is the phone number for the front desk? If I want to get in touch with a guest at the Grand Panama Beach Resort, is this the number to call?

A. To reach the front desk or contact a guest of Grand Panama Beach Resort, please call 850.249.1244.

What are the hours of operation for Grand Panama Beach Resort’s front desk?

A. The front desk is staffed based on season.

Will we pay extra fees if we use the Fitness Center?

A. Since use of the Fitness Center is included as a service during your stay at Grand Panama Beach Resort, you will not incur any extra charges no matter how often you use the facility.

Do you provide beach chairs?

A. Beach chairs are available to rent at an additional cost. We encourage you to reserve yours prior to your stay by calling our beach service team at 850-235-8051

Do you provide beach towels?

A. Beach towels are not provided.

Do you provide a hair dryer?

A. Each unit has a hair dryer.

If I left something behind in my room at the Grand Panama Beach Resort, whom should I contact?

A. Please call our front desk at 850.249.1244 and ask for Lost and Found.

Do you have high-speed Internet?

A. Guests can access wireless Internet in the common areas around the property including pools, guest lobby, etc.

Are there grills on the property?

A. Grills are available at the Grand Panama Beach Resort pools.

Are coolers allowed in pool area?

A. While coolers are prohibited by the pool, guests may take them to the beach. Please note, however, that glass containers are not allowed on the pool or the beach.